January Patient Newsletter

Meet The PPG

Welcome to our Patient Newsletter

This newsletter is here to keep you informed about what’s happening at the practice – from health tips and service updates, changes at the surgery or ways to get involved.
This newsletter is designed to highlight matters of interest to our patients, including seasonal health advice, new services and opportunities to give feedback or join our patient participation group. We hope you find it useful and enjoy reading it!

 

Health Screenings and Continence

Menopause

Menopause information morning hosted by Dr Morris – 16th January 2026 12:00pm to -1:00pm at the Camden Centre, TN1 2SW .

This is an opportunity for patients to come and find out about the menopause. There will be a Q&A session at the end of the talk where we will try to answer as many questions as we have time for.

Invitations with be sent out in due course via SMS

In general practice we support a number of screenings and encourage patients to attend.

 

Flu Update

In view of the current rising number of flu cases, it’s important to book in for your flu vaccine if you are eligible. If you are experiencing symptoms, stay home, drink plenty of fluids and contact your GP if you need help

 

2025 Figures

Data collected between 1st January 2025 to 8th December 2025

 

64,362

Total number of appointments offered (all clinicians)

3,087

Total number of appointments where patients did not attend or cancel

71,044

Total number of calls made to reception

39,023

Total number of calls that were answered or where the patient didn’t hang up the phone
 

 

Carers Support

Looking after someone means it is even more important to look after yourself

Learn more about Carers Support services

 

Join the PPG

Would you like to have a say in how the practice runs and help shape future services? Join our Patient Participation Group (PPG)!

The PPG is a group of patients who meet regularly with practice staff to share feedback, suggest improvements, and support patient involvement.

You don’t need any special experience—just an interest in helping your local surgery and being a voice for fellow patients.

If you would like to apply, please complete this form

 

Meet the Team

Our team provides invaluable support to both our patients and the rest of the team working here in the surgery.

We would like you to meet:

Name and role: Robyn Colvin, Nurse team lead

Background: “I have been a nurse for nearly 20 years. I spent over 8 years working in Intensive Care, and for the past 12 years I’ve been in General Practice. I am the Lead Nurse at 'The Wells'. I have a keen interest in diabetes, and am lead of the diabetes team helping to run the service at our practice. I also work alongside the CDSN team once a month in the Spoke Service, seeing complex diabetic patients. I’m also currently completing my non-medical prescribing qualification to further expand the care I provide.”

Fun Fact: “I have a love of running, my best achievement to date was running a Half Marathon in 1hour and 43mins.”

Name and Role: Sophia Quinnell, Administrator and immunisation lead

Background: “I joined the practice in 2022 after leaving retail, searching for a role I could make a difference in. I had never worked in an office environment or patient care. Since working at the practice for the last 3 years within the admin team, I have learned numerous skills including filing patient clinic letters and dealing with prescription requests to understanding certain medical terminology. Through determination and a strong drive to succeed, I consistently took on additional tasks independently, which contributed to my progression to Immunisation Lead.”

Fun fact: “I recently got married and moved a week later. The cats are in charge, we just live there!”

See the rest of the team on our Meet the Team page

 

Non-NHS Private Fees

In January 2026 our practice fees will be changing.

Learn more about our latest Non-NHS Private Fees

Published: Jan 1, 2026