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Contact Us
Phone
Contact us online
- Book and cancel an appointment
- Get a repeat prescription
- Get a sick note for work
- Get test results
- Join the practice
- Find your NHS number
- Complete our friends and family test
- Update medical record
- Change contact details
- Access to Records including Patient Proxy
- Feedback and complaints
- Send a query, comment or suggestion
Address
The Wells Medical Practice
Abbey Court
7-15 St John's Road
Tunbridge Wells
TN4 9TF
Get directions (opens in Google Maps)
Kent and Medway ICB
2nd floor
Gail House
Lower Stone Street
Maidstone
ME15 6NB
Telephone: 01634 335095
Accessibility
- Braille translation service
- Disabled parking
- Disabled WC
- Induction loop
- Signing service available
- Step free access
- Wheelchair access
See our disability access policy
Parking
- Car Parking
- Cycle parking
- Disabled parking
When we're open
Important
We are closed on bank holidays. See our events and closures page to learn more.
| Day | Opening hours |
|---|---|
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
GP Working Days
Car Park at The Wells Medical Practice
The Wells Medical Practice has a limited number of parking spaces located at the back of the building. These are on a 'first come, first served' basis and are free to use for our patients for up to 1.5 hours.
Upon signing in with the Reception Team/using the sign-in machine located near the Reception desk, you are then required to add your full vehicle registration details into the Parking Eye terminal. This is also located near the Reception desk in the patient waiting room. Please ask a member of staff if you are unsure where to find it.
Please note you must enter your vehicle registration details every time you visit the Surgery car park. Failure to comply with the terms & conditions will result in a penalty charge of £70.00 which will be reduced to £40.00 if paid within 14 days of the date issued.
For any Parking Eye queries please contact Reception.
Out of Hours
Enhanced Access
Improved Access Opening Times
Evenings/Weekends
On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:
- weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
- Saturdays and Sundays/Bank Holidays
These appointments offered could be:
- At your registered practice
- At another local GP practices
- At another local NHS service - such as a General Practice Hub
What type of appointments will be available?
Evening appointments between 6.30pm to 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments.
On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary).
On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.
Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
How can I book an appointment?
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6:30pm to 8pm Monday to Friday.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.