Opening Hours - The Wells Medical Practice

Day Opening Hours
Monday - Thursday 8.30am - 6.30pm
Friday 8.30am - 6.00pm

Appointment Bookings & Cancellations 

  • For urgent appointments, or to cancel a booking, call us from 8.30am on 01892 546422 and select Option 2 
  • For routine and/or non-urgent appointments, call us after 9.30am or book online using the NHS e-consultation 
  • If you subscribe to receive text (SMS) alerts, you can simply reply 'CANCEL' to reminders for appointments that are no longer needed. 

GP Working Days

For a list of all our Doctors' consultation times:


What to do when we're closed 

Please use NHS 111 if you need medical help when we are closed. 

The NHS team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone. Don't waste time going to the wrong place - phone NHS 111 or go online: 

Local services are also listed on the NHS Kent and Medway website:

If you telephone outside surgery opening times you will be asked to contact the out-of-hours service NHS 111, who will assess your clinical requirements and advise you accordingly. 

Staff Training Days 


Improved Access Opening Times


On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:

  • weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
  • Saturdays and Sundays/Bank Holidays

These appointments offered could be:

  • At your registered practice
  • At another local GP practices
  • At another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments. 

On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary).

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.