e-Referral Service

e-Referral Service

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment at home on the phone or online.

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Most medical problems are managed in GP surgeries. However, there are many local pathways and services your doctor may recommend or refer you to. Some services allow you to refer yourself. For most services the doctor will agree to refer you. 

This NHS leaflet explains what you can expect to happen if you are referred by your GP to see a specialist or consultant.

Leaflet: What happens when you are referred


e-Referrals (formerly Choose and Book)

When you and your GP agree that you need an appointment with a specialist, the GP will write a referral. You can then book your first hospital or clinic appointment using the e-Referral Service; formerly known as "Choose and Book". It is a service that lets you choose your hospital or clinic. You will also be able to choose the date and time of your first appointment.

When the doctor has completed your referral a letter is sent out in the post with your referral details on. The letters will contain your access codes which you will need to book your appointment.

When you have your access code you can phone the appointments line number listed on the letter to arrange your first appointment. You can also book this online. You will be offered various dates and times by the hospital or clinic so that you can choose the one which best suits you.

If you loose your access code please telephone the Practice and we will be able to give you the details again.

If you do not book an appointment within 2 weeks of collecting your access code the hospital will send a reminder letter. If you have not booked an appointment within 1 month, your referral may have been cancelled, so you will need to be referred again.